Support and Help Channels
A 1–hour Inquiry Reply Guarantee
Our group of qualified professionals will try their best to respond to your assistance demands in about 1 hour. If, however, the trouble you have encountered calls for assistance from our Administrators’ =Dept,= we are going to send the ticket to the person on shift and will write a comment to inform you.
Professional Client Help And Support Service
Our tech help staff is going to be working for you 24x7 to to attend to all assistance inquiry tickets that you submit. We offer tech assistance for the programs that are pre–configured on your server. These include our custom developed Control Panel, the chosen OS as well as the server management panel (with respect to the VPS type).
An Educational Help Section
An exhaustive and routinely updated collection of articles is included in our in–house built Control Panel. It includes quick tips on how to carry out all the fundamental web site control jobs. The Help section offers comprehensive how–to article tutorials and step by step video lessons. You can gain access to the Help section by clicking on the Help or Video buttons in the upper right side of each Control Panel section.