A 1–Hour Ticket Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the support ticket or e–mail has been received. If your case requires additional assistance from a server administrator, we will direct the ticket or the e–mail to the person on duty, in a timely manner and will leave a note to inform you that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of our Managed Services package, all of the server management services included there will be executed whenever you decide.
An Excellent Technical Support Service
Should you require help while working with our Control Panel or with any of the applications that we’ve installed on the server on your behalf, do touch base with our customer support team at any moment via the ticketing system. Plus, if you require assistance managing your dedicated server, you can order our Managed Services package, that includes weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting services, backup hard disk drive storage space, etcetera.
A User–Friendly Help Area
Each dedicated server is equipped with our free–of–cost Control Panel, which boasts an elaborate knowledge base plus a group of how–to video tutorials. Whenever you need help with the Control Panel, just click on the Videos or Help buttons in the upper right corner.