In case you've ever had a cloud hosting account before or you've dealt with any other kind of online service, you probably know from your personal experience that for certain things it is better to talk to a live person on the phone rather than exchange support tickets or emails. In order to know more about a specific service before you decide to order it or in case something small has to be done, for instance, it is much easier and faster to get it done in real time. If you are able to connect with representatives by phone, it's very likely that you're dealing with an actual web hosting provider, not a reseller. The type of support that you can get by phone may differ between different companies - from standard issues to expert technical support. Usually most suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are managed through electronic mail and tickets.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours every day, you can contact us and consult with our customer support agents to get more info about the cloud service that we offer and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on three different continents so that you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you will be able to call about general and billing matters, and about some tech matters. If the issue is strictly technical or it requires more time to analyze, you'll have to use our ticketing system, that will enable both you and our tech support team to keep track of the information given by either side.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we supply feature live phone support for 14 hours daily. In case you're unsure which package will be appropriate for your web sites, you want to find out more about a package's features or you're looking for any other info on our services, you are able to call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our customer support agents will assist you. If you currently own an account, you're able to contact us about general and sales matters, although we are often able to assist with a number of technical issues as well. For entirely tech troubles you need to use our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the best option in case your issue requires longer time to be taken care of or it needs to be escalated to our system administrators.