One-Hour Response Guarantee in Cloud Hosting
Our cloud service offer a 60-minute reply time guarantee, which suggests that no matter what inquiry or obstacle you may have, we’ll always be there to lend you a hand. Actually, it rarely takes more than half an hour to get an issue fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our technical support staff reps will be at your disposal 24x7, even on holidays and weekends, which implies that you will get immediate help anytime you need it. We understand how expensive time can be, so by the time we respond to your ticket or email, we’ll have investigated the matter and, in case we haven’t resolved it, we will provide you with more details about what you have to do on your end, if the circumstances necessitate it. With our support service, you can be sure that there will be somebody to help you out instantaneously, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we are aware of just how essential it is to obtain timely assistance, we promise that you’ll never need to wait around for more than an hour to receive a reply to any trouble ticket that you post from your semi-dedicated server Control Panel. The fact is, you will seldom need to wait around for more than twenty to thirty minutes and this applies to any enquiry regardless of what its nature is – technical, billing or general. Additionally, our technical and customer support staff will be at your disposal 24x7, so even in case you submit a ticket during national holidays, you’ll invariably get an instant response, which will include the answer to a query, the solution to a complication or the info needed to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend a whole day waiting around for an answer like you would with lots of other companies.