In case you are a website owner, a problem may always crop up and it does not necessarily have to be associated with the web hosting service. For instance, something might go wrong when you update an Internet application or some important data could be edited or deleted accidentally. Irrespective of what the essence of the problem might be, you’ll need to contact the customer support team and request them to retrieve a backup or to assist you in dealing with the problem that you’re facing. How timely they will do that will predetermine how much time your websites will be down. For certain sites like community sites or e-commerce portals, a continual downtime period often equals losing users and money. Therefore, it is crucial to use the services of a web hosting company that offers not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud service offer a 60-minute reply time guarantee, which suggests that no matter what inquiry or obstacle you may have, we’ll always be there to lend you a hand. Actually, it rarely takes more than half an hour to get an issue fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our technical support staff reps will be at your disposal 24x7, even on holidays and weekends, which implies that you will get immediate help anytime you need it. We understand how expensive time can be, so by the time we respond to your ticket or email, we’ll have investigated the matter and, in case we haven’t resolved it, we will provide you with more details about what you have to do on your end, if the circumstances necessitate it. With our support service, you can be sure that there will be somebody to help you out instantaneously, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we are aware of just how essential it is to obtain timely assistance, we promise that you’ll never need to wait around for more than an hour to receive a reply to any trouble ticket that you post from your semi-dedicated server Control Panel. The fact is, you will seldom need to wait around for more than twenty to thirty minutes and this applies to any enquiry regardless of what its nature is – technical, billing or general. Additionally, our technical and customer support staff will be at your disposal 24x7, so even in case you submit a ticket during national holidays, you’ll invariably get an instant response, which will include the answer to a query, the solution to a complication or the info needed to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend a whole day waiting around for an answer like you would with lots of other companies.