A live chat is a real-time way of communication between a website hosting supplier's support crew and its clients. It is a very efficient way to get some information about the web hosting services or have some issue resolved since you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the reduced chance of errors when you exchange info like usernames or domain names, the quicker response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you can do something else entirely while the representative examines the issue involved. What's more, you will be able to connect with a live chat room from any computer that's connected to the Internet, avoiding the phone rates that you'll need to pay when you're calling to another country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that many troubles can be resolved if you talk to a live person, we provide a live chat service for all of our prospective and active clients. Our chat is accessible every single day and our customer support representatives can assist you with a wide range of questions and problems. In case you are not our client yet, you can find out more about our cloud hosting packages and the website hosting environment in general in order to make sure that your web sites will work efficiently on our servers. If you already have an account and you've got some questions or you encounter any issues with any of our solutions, you will be able to join us on the live chat and we can provide the required info or help you troubleshoot the issue. You'll have to open a trouble ticket for some issues that require longer time or the help of a sysadmin, but for numerous basic troubles you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on weekends and holidays. It is the best way to find out more about our semi-dedicated servers in case you don't have an account yet or to have a problem resolved in case you are a customer and our support agents will help you promptly no matter what time of the day you join the chat. In case you are unsure which package is more suitable for your web sites, if you need a piece of advice whether you should order a specific upgrade and how to obtain it or if you've got problems setting up an e-mail account on your computer system, you are able to contact us and we will supply you with the necessary information right away. Our live chat is available even after our phone lines go off for the day, which means that if you have an account with us, you can rest assured that you'll always receive instant assistance with any question or problem that pops up.