If you have ordered a web hosting package and you’ve got some inquiries regarding a concrete function/feature, or if you’ve run into a certain issue and you require help, you should be able to get in touch with the respective help desk support team. All web hosts use a ticketing system no matter if they offer other methods of contacting them aside from it or not, because the very best way to handle a problem most often is to submit a ticket. This method of correspondence makes the replies sent by both sides easy to follow and enables the technical support staff representatives to escalate the issue in the event that, for instance, an administrator should step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you must have no less than 2 different accounts to touch base with the technical support team and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a headache, not to mention the fact that it requires quite a lot of time for the majority of web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while browsing your files or updating various account settings. The ticketing system is being strictly monitored 24/7/365 by our help desk support staff and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to get assistance. In stark contrast with some other web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you need and ask for info in relation to any technical or billing issue. Additionally, you can see a variety of articles, which will help you deal with the most common difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more efficient to manage everything in one single location, which is why we have implemented a trouble ticket system into the custom-built Hepsia Control Panel, which is available with each semi-dedicated server account. This will enable you to manage the communication with our client service team along with your files, which goes to say that you will not need to remember one more log-in name for a different system. You’ll be able to submit a new ticket or to track down the status of an old one with less than several clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Besides, you can look through older tickets using a clever search box or read applicable knowledgebase articles with solutions to common issues. The inbuilt trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being only one hour, so there will always be someone to assist you.