The client support that you will get from your cloud hosting provider is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical problem with an existing account. Timely and correct info about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine hosting supplier not from a reseller. When you get a hosting account from a company that does not own its servers and it can't access them directly, it is almost certain that you'll wait for a day or two to have a response to any kind of question, so your web sites may stay offline for quite a while. However, a supplier which provides numerous options for communication and has a tech support team available any time can assist you right away and help you decrease or completely avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We provide you with 24/7 customer, billing and technical support for all of our cloud service. Even if you aren't our customer yet and you have some questions, we can give you a hand right away and give you the necessary info, so as to give you the choice to make the very best decision when you get your new website hosting account. We are available anytime, including holidays and weekends, and we provide you with various options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have a couple of telephone numbers internationally, therefore you'll be able to call the one that is closer to you. The max response time for your emails and the tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you obtain a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and common questions. Our representatives will help you choose the right plan or provide you with details about our servers, in order to confirm whether the system requirements for your web sites are met. If you are an active customer, you can also get in touch with us through email or via our ticketing system, that can be accessed from the Hepsia web hosting Control Panel. We guarantee that when you use these 2 methods of correspondence, you'll receive a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the hosting services of other service providers, even large ones, you are able to compare the response time considering that it ordinarily takes an entire day for them to address a support ticket.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from us, you can get in touch with us 24/7 for any kind of server-related issue or forany difficulties or questions about the pre-installed software your server is equipped with. In case you haven't acquired your VPS server plan yet, you are able to find out more about our services by giving us a telephone call or through the live chat service. For more tech problems, you can send an email or open a support ticket through your billing Control Panel and you'll receive support within a maximum of 1 hour irrespective of the time of the day, even on weekends and holidays. The actual answer time normally doesn't exceed half an hour. In case you'd like to have assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can add to each VPS package and our admins can help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time guarantee, you will get prompt support when you obtain a dedicated server from our company. Our customer and tech support crews are available 24/7/365, which means that when you open a ticket from your billing account or you send an email about any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the best option when the matter involved requires a longer period of time to be resolved or if it should be given to our admins, since it's much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.