Although the hosting service supplied by the different companies is practically identical, each provider has a personalized platform with its own tweaks and different ways to do given tasks. For this reason, an elaborate knowledge base would be unbelievably helpful both for persons with zero experience and for technically seasoned users who will at some point find out how certain procedures are done, but will waste some time in the meantime. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, sparing users a lot of time and effort. The consequence is more satisfied customers, as they can easily find the information they desire, and substantially less work for the tech support staff representatives, because usually the vast majority of the enquiries and problems that customers have are already described in the knowledge base. If the articles themselves are adequately written and encompass more topics, you’ll be able to discover more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you have purchased your first cloud hosting package through our company or have transferred your website over to us, you’ll grow used to our platform and our in-house created Hepsia hosting Control Panel in no time as we have prepared an in-depth web-based knowledge base where you can find all the info that you will ever need – both general info regarding the web hosting service as a whole and more specific info about the separate functions that you can make use of and the problems that you could encounter. The articles themselves are located in two places. The complete article list can be accessed through the Control Panel’s Help section. You can find relevant articles about the different features in each Control Panel section too. You can acquaint yourself with how to accomplish basically everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles feature comprehensive guides, so you won’t ever get baffled because of an ambiguous text. Of course, in case you chance upon a more specific obstacle and you do not find a solution in our knowledge base, you can get in touch with our customer care staff members 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled an in-depth knowledge base for all our present and future customers, so if you purchase a semi-dedicated server account from us, you’ll be able to find any information that you are searching for at any time. We’ve got heaps of educative articles, which will help you understand better what’s going on in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are just 2 instances. Our detailed manuals will help you do anything you like – extract an archive file, import a MySQL database, redirect a domain, and so on. Additionally, we also have troubleshooting guidelines, which will enable you to find out what spurs a particular problem and the potential solutions for it. In case you are unable to send emails or your domain name opens a 500 Internal Server Error message, for example, you can browse our knowledge base and solve the problem right away. You can access the articles through each Control Panel section, as well as through the dedicated Help section.